Regardless of whether you work in an office or a restaurant, as soon as you lead a customer into the waiting room, the reactions are the same. “Argh! Not again.”
And we can all relate to that. Indeed, a Recent study found that long waiting times frustrated almost 97% of visitors / prospects before leaving.
But are we doing anything to break this “boredom in the waiting room”?
Well, with this post we will. Here are seven tips for setting up the waiting room that will keep your customers bored.
1. Pay attention to aesthetics
The first thing every guest notices about your waiting room is the look and feel. And why not? After all, that’s the first thing that catches your eye.
And when you talk about how important it is, an aesthetic setup will attract them and even encourage them to study magazines or other entertainment. However, a boring or confusing setup can make them perceive your organization negatively. A simple turn, right?
Fortunately, that’s not the end of the world.
There are a number of Commercial construction company This can transform your company’s waiting room into an aesthetic space that can attract guests 1-2-3. All you have to do is contact them and ask your question.
2. Appoint a concierge for your waiting room
One of the main reasons why waiting rooms get boring is that they leave visitors alone for the waiting times.
Yes, the customer needs you. Yes, they preferred your service to their competitors. Yes, you cannot unnecessarily prioritize one customer over the other. But is it okay to leave her alone?
Think about it. Using concierges for your waiting room can be a much better idea.
In this way you ensure that your guests do not have to sit ideally in the waiting room and that a number of questions are on their minds. Now the concierge welcomes all guests and answers their questions at the same time.
3. Snacks always work
While offering food may not work best to turn something boring into something interesting, it certainly blurs boredom.
Have you ever seen how large blocks of educational texts can be tolerated with a pack of biscuits (but keep them easy for good health)?
That is the power of snacks. And so they can work wonders to entertain your guests in the waiting room.
So keep that in mind and offer snacks to the next guests who may have to wait.
The best thing about snacks is that they make the easiest upgrade tip on this list.
4. Install an aquarium
Talking about waiting room decor and aquariums can never disappoint.
If you’ve ever seen fish unknowingly walking around in an aquarium, you know it. It’s super fun, entertaining, makes waiting hassle-free and yes, you can even learn a thing or two about fish behavior.
So look at them. They are cool and lovable.
5. Include general entertainment media
We have all come across television screens, magazines, newspapers, free WiFi, and even bookshelves in car service centers.
With this idea, they clearly set the art of designing waiting rooms.
And the best part is that they don’t break the bank. Especially considering the volume of business that an interesting waiting room can offer your company.
So set your priorities correctly. Invest in the right direction and your customers will certainly not leave the waiting room in frustration.
6. Be transparent about the waiting time
One of the main reasons why customers step out of the waiting room is the lack of clarity that some companies create regarding the waiting time.
Yes, there is no reason for that. In fact, this transparency works better for companies, says Fuel for (a Spanish design company).
So break the ice and install screens showing waiting times based on customers’ respective token numbers.
7. Comfortable sitting and neat arrangement
First we ask our customers to wait; “patiently”. And then we won’t be able to provide comfortable seating and cleanliness in the waiting room.
And the award for the “best recipe for failure” goes to … we know who.
It’s easy. Keep seating comfort and cleanliness in the foreground if you want to ensure that your customers do not leave your company from the waiting room.
While not always prioritized, the standards, facilities, and environment of the waiting room largely determine the number of people who leave your company before you get another chance to impress them.
This is a direct loss to your bank statement and your company’s reputation.
But do not worry. With the above tips, your company can improve waiting room standards and keep your customers happy at all times.